Bonolo Terms and Conditions
Effective Date: October 1, 2024
1. Definitions
a) “Agreement” refers to your entire Membership Agreement, including these Terms and Conditions.
b) “Fees” means all charges and costs related to your Bonolo plan or services.
c) “Bonolo” refers to Bonolo Corp, and will be referred to as “Bonolo”, “we,” “us,” and “our.”
d) “Services” includes the phone plans, device protection, upgrades, and support provided by Bonolo as part of your plan.
e) “Effective Date” means the date you start using Bonolo services.
f) “Devices” includes mobile phones and other personal items like laptops, tablets, cameras, and headphones that are covered under Bonolo's protection plan.
g) “Reasonable Use” refers to the acceptable level of service usage as determined by Bonolo.
2. Service Overview
Bonolo provides managed services for all-inclusive phone plans with unlimited global coverage, device protection, and anytime phone upgrades. Our service includes protection for additional personal devices, covering loss or damage with no deductible.
3. Eligibility
Our services are available to residents of Canada, excluding Quebec. By signing up, you confirm that you meet this eligibility requirement and that all the information you provide is accurate. You agree to notify us promptly of any changes to your personal or account information.
4. Device Coverage and Upgrades
Bonolo provides coverage for the latest mobile models, with free upgrades available at any time.
You can (subject to availability) insure additional personal devices (e.g., phones, tablets, laptops, cameras). If a device is lost or damaged, you can file a claim and, subject to investigation, we will either replace the device or offer cash reimbursement, at our sole discretion. Claims are not permitted for non-Bonolo devices within the first 60 days.
5. Loss or Damage Claims
Claims are subject to verification. We reserve the right to request additional information to process your claim. Upon approval, claims are processed within 1-2 business weeks. There is no deductible for claims, but the number of devices is limited.
6. Global Coverage
Bonolo provides unlimited global coverage in over 200 countries, with no additional roaming charges. However, services may be subject to network availability in certain locations.
7. Fees, Pricing, and Billing
You will be billed monthly at a flat rate, with no hidden fees or overage charges (plus applicable taxes). We reserve the right to change pricing at any time, with prior notice. Continued use of the service after notice constitutes acceptance of new pricing. Billing cycles begin on the date of account activation. Failure to pay may result in suspension or termination of services.
8. Fair Use Policy
Bonolo services are provided on an unlimited basis; however, you agree to use them within the scope of reasonable use as defined by us. We reserve the sole right to determine what constitutes unreasonable use and may charge additional fees or limit your services if deemed necessary.
9. Account Management for Businesses and Families
Businesses and families can manage multiple devices under a single account. You are responsible for maintaining the accuracy of the account information and managing the devices linked to your plan.
10. Phone Number Ownership and Transfer
By signing up for Bonolo services, you agree to transfer ownership of your phone number to us for the duration of your membership. We reserve the right to move your number to any carrier during your service. Upon cancellation and settlement of all bills, we will authorize the transfer of your number to a provider of your choice.
11. Service Availability
Certain services may be temporarily or permanently unavailable due to various factors. This does not alter your agreement, and refunds will not be issued unless explicitly stated in our policies.
12. Cancellation Policy
You may cancel your service at any time with 90 days’ notice. Cancellation will terminate all services, including device protection and coverage, at the end of the billing cycle.
13. Data Privacy
We value your privacy and are committed to protecting your personal information. We collect and use your data in accordance with our [Privacy Policy], which outlines how we collect, use, and safeguard your information.
14. Bonolo’s Role and Disclaimer
Bonolo is a concierge service managing devices and phone plans. We are not a carrier, telecommunications company, or reseller under any government regulatory body. We work with various service providers to ensure the best experience for you.
15. Limitation of Liability
Bonolo is not responsible for any loss or damage to your devices, data, or personal information resulting from your use of our services. Bonolo shall not be liable for indirect, special, incidental, or consequential damages, including loss of profits, loss of business, or business interruption. Our total liability in any circumstance will be limited to the amount you paid for our services in the previous three months.
16. Disclaimer
Bonolo provides services “as is,” without any warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. We do not guarantee uninterrupted access to our services, and we are not responsible for damages arising from service interruptions, loss of data, or use of third-party products and services.
17. Indemnification
You agree to indemnify and hold harmless Bonolo, its employees, and partners from any claims, damages, liabilities, and expenses arising from your use of our services, breach of these terms, or any third-party claims related to your actions while using our services. This includes legal fees and costs on a solicitor-client basis.
18. No Assignment / Governing Law / Survival and Severability
You may not assign this agreement without Bonolo’s prior written consent. This agreement will be governed by the laws of Alberta, Canada, and any disputes will be handled in the courts of Alberta. Any provisions that logically should survive termination will continue in effect after the agreement ends. If any part of this agreement is found invalid or unenforceable, the remaining provisions will remain fully enforceable.
19. Updates to Terms
We reserve the right to update or modify these terms and conditions at any time. You will be notified of any significant changes through the contact information you have provided. Updates will be made available on our website. Continued use of the service after such changes constitutes acceptance of the updated terms.
20. Notices
All notices regarding this agreement will be sent to the email address associated with your account. You are responsible for keeping your contact information up to date. Notices from Bonolo will be considered delivered when sent via email. If you need to send us a notice, it should be directed to x@bonolo.co.
21. Contact Information
For any questions or concerns regarding these terms, please contact us at: x@bonolo.co
