Privacy Policy

This policy explains what personal information Bonolo Corp ("Bonolo", "we", "us" or "our") collects, why we use it, and the choices available to you.

1. Information We Collect

We collect the following types of information when you use our services:

a) Personal Information

• Name
• Email address
• Mailing address
• Phone number
• Billing and transaction information associated with your subscription
• Carrier account information needed to transfer an eligible phone number
• Other information you choose to share when asking for help

b) Device and Usage Information

• Device and browser type
• IP address
• Shipping and billing region
• Phone-plan usage and service information made available by our providers

c) Communication Information

Any correspondence between you and Bonolo, including text messages, emails, and support requests.

2. How We Use Your Information

We use your personal information for the following purposes:

a) Service Provision

• To set up and manage your mobile plan, number transfer, device options and support.
• To process subscriptions, payments and account changes.

b) Communication

• To send service updates, billing reminders, and important notifications regarding your account.
• To respond to support inquiries and customer service requests.

c) Operations and Improvements

• To understand service issues and improve how Bonolo works.
• To maintain the security and reliability of our systems.

d) Legal Compliance

To comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:

a) Service Providers

We use service providers to operate Bonolo. These include Stripe for subscriptions and payments, mobile network providers for service, couriers for shipping, Vercel for website hosting, and Google Workspace for email. We share only the information needed for each provider to perform its role.

b) Legal Requirements

We may disclose your information to comply with a legal obligation, court order, or governmental request.

c) Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any changes in ownership or data use.

4. Data Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After account termination, data will be retained only as long as required for legal or operational purposes, unless you request its deletion.

6. Your Rights

You have the following rights regarding your personal information:

a) Access

You can request access to the personal information we hold about you.

b) Correction

You can request that we correct any inaccurate or incomplete information.

c) Deletion

You can request that we delete your personal information, subject to legal obligations. Please note that certain information cannot be deleted as it may impact our ability to provide ongoing service to you.

d) Opt-Out of Communications

You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly. However, there are some account-related communications you cannot opt out of.

7. Cookies and Tracking Technologies

Our website and its service providers may use essential cookies or similar technologies to operate features such as subscription checkout. We do not currently run a separate first-party analytics platform on bonolo.co.

You can adjust your browser settings to refuse cookies, but checkout or other site features may not work as expected.

8. Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will promptly delete such data.

9. International Transfers

Bonolo's services may involve the transfer of your personal information to countries outside of Canada. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and you will be notified if there are significant updates. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at x@bonolo.co.