Effective Date: October 1, 2024

Bonolo Corp ("Bonolo", "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when using our services.

1. Information We Collect

We collect the following types of information when you use our services:

a) Personal Information:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (such as credit card details)
• Other Personal Information as necessary to provide our services

b) Device and Usage Information:

• Device type and model
• IP address
• Location data
• Information about your usage of our services (e.g., phone plan usage, data consumption, etc.)

c) Communication Information:

• Any correspondence between you and Bonolo, including text messages, emails, and support requests.

2. How We Use Your Information

We use your personal information for the following purposes:

a) Service Provision:

• To manage and provide our global phone plans, device protection, and concierge services.
• To process payments and manage your account.

b) Communication:

• To send service updates, billing reminders, and important notifications regarding your account.
• To respond to support inquiries and customer service requests.

c) Analytics and Improvements:

• To analyze usage patterns and improve the performance of our services.
• To maintain the security and reliability of our systems.

d) Legal Compliance:

• To comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:

a) Service Providers:
We may share your information with trusted third-party providers to assist with our operations (e.g., payment processors, mobile network providers, shipping services). These providers are required to handle your information securely and in compliance with applicable laws.

b) Legal Requirements:
We may disclose your information to comply with a legal obligation, court order, or governmental request.

c) Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any changes in ownership or data use.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure encryption technologies, access control mechanisms, and regularly review our security protocols. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After account termination, data will be retained only as long as required for legal or operational purposes, unless you request its deletion.

6. Your Rights

You have the following rights regarding your personal information:

a) Access:
You can request access to the personal information we hold about you.

b) Correction:
You can request that we correct any inaccurate or incomplete information.

c) Deletion:
You can request that we delete your personal information, subject to legal obligations. Please note that certain information can not be deleted as it may impact our ability to provide ongoing service to you.

d) Opt-Out of Communications:
You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly. However, there are some account-related communications you cannot opt out of.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to understand your preferences, improve site functionality, and provide relevant content. We may also use third-party tools such as analytics services to understand user behavior and improve our services. These third-party services may use cookies and similar technologies to track your usage patterns.
You can adjust your browser settings to refuse cookies, but doing so may limit certain features of our services.

8. Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will promptly delete such data.

9. International Transfers

Bonolo's services may involve the transfer of your personal information to countries outside of Canada. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and you will be notified if there are significant updates. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at: x@bonolo.co

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